Customer Feedback Niche · $39/month
Route support tickets by sentiment and urgency before churn starts.
Customer success managers lose high-value accounts when angry tickets land with junior agents. Customer Support Router detects escalation risk and routes urgent conversations to senior owners in seconds.
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Problem
Escalations arrive too late
Junior queues often absorb angry customer tickets for hours, raising churn risk before leadership sees the issue.
Solution
Automatic senior routing
Sentiment and urgency scoring classify each ticket instantly and enforce deterministic routing rules with SLA targets.
Outcome
Fewer preventable churn events
Teams catch at-risk accounts earlier, shorten first response time, and keep enterprise renewals on track.
Pricing
$39 per month
One flat plan for customer success teams managing support quality across multiple B2B accounts.
- Sentiment + urgency analysis API
- Senior/junior routing policy engine
- Dashboard with routing and team performance metrics
FAQ
How does routing work in production?
Each inbound ticket is analyzed for sentiment and urgency, then assigned a priority, SLA, and ownership level. Critical and churn-risk tickets are sent to senior agents automatically.
Which support platforms are supported?
The webhook endpoint normalizes Zendesk and Intercom payloads out of the box. You can plug in additional sources using the same ticket schema.
Will this replace our existing helpdesk?
No. Customer Support Router sits in front of your helpdesk and sends routing decisions back, so your team keeps current workflows and reporting.
How quickly can we launch?
Most customer success teams connect webhooks and routing policies in under a day, then start with shadow mode before turning on automated reassignment.